Privacy Policy and Cookies

A cookie is a small data file that websites often store on your computer’s hard-drive when you visit their websites. Whenever you request a page from the website which originally sent the cookie, your browser sends the cookie data back to the website so that the website can detect that you have been there before. A cookie may contain information (such as a unique user ID) that is used to track the pages of the websites you’ve visited. This information is stored in a safe and secure database. You can refuse cookies by turning them off in your browser.


We neither sell nor otherwise share the information you provide about yourself with any third party. We use this information solely to respond to your requests and to keep you informed about our company. If you decide that you do not wish to receive such communications from us, please ask us to remove your name from our list by clicking the unsubscribe link on the marketing e-mail you received or by notifying us of your wishes via e-mail at or via mail to our corporate headquarters in Level 1, 5 Antares Place, Mairangi Bay, New Zealand or any local office. This does not apply to transactional emails related to users’ business relationship with Straker Translations.


Straker Translations respects the privacy of our visitors and customers. We recognise the need for protecting appropriate personal information that you provide to us as per the Data Protection Act (1998). We have therefore established this Privacy Policy to assist you to understand what information we collect and how that information is used.


The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details if you are paying in this manner
  • Credit information – if you are engaging with our services as a business and wish to setup a credit account


Credit/debit card details will be collected but, unlike other details, will not be held on our database. Your credit card information will be stored with our third party online secure payment processing provider Direct Payment Solutions (  If you are quoted for a job that requires a deposit and balance to be billed at the end then your card will be charged for the remaining figure (quote minus deposit already paid) on completion of the job and prior to the translated files being released. You will be notified by email that the completion payment has been processed. For more details on this secure storage see

On Straker’s websites you can request information about our services, download marketing or support materials, chat online with an expert, and request pricing quotes. The types of personal information you provide to us on our websites may include names, employer, addresses, phone numbers, and e-mail addresses.


Straker will use personal information to provide customers and visitors with information and services and to help us better understand your needs and interests. Specifically, we use your information to communicate with you and to develop and market products and services. Straker does not sell or rent your personal information and the use of your personal information is limited to Straker related activities.


Straker does not require that you provide us with personal information. The decision to provide personal information is voluntary. However, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested such as a pricing quote.

In addition, you can opt out of receiving e-mail messages from us about products and services by clicking the unsubscribe link provided in the email or, if not available, contacting us at Please provide sufficient details in the message for us to process your request to unsubscribe from a particular mailing.


Straker is committed to taking reasonable efforts to secure the personal information you choose to provide to us. To protect the privacy of any personal information you may have provided, Straker employ industry-standard controls including physical access controls and internet firewalls.  We are also audited to EN15038 European Quality Standard for Translation, which covers the seeking, storing and working with client data in relation to the nature of the translation services we provide to our clients.


Straker does use “cookies” on its websites. Cookies are identifiers that can be sent from a website via your browser to be placed on your computer’s hard drive. Thereafter when you visit a website, a message is sent back to the web server by the browser accessing the website. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilising cookies may prevent you from using certain functions and features of websites. The information collected from the use of cookies is used and analysed to improve Straker’s websites. Straker uses the information collected from the “cookies” to collect the pages visited, navigation patterns, etc. of a visitor. This information helps us answer questions such as “What information is of most interest to our customers?” and “What kind of services do our customers require?”


The Straker websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Straker website. Straker does not control those sites or their privacy practices, which may differ from Straker’s. We do not endorse or make any representations about third party websites. The personal data you choose to give to unrelated third parties is not covered by the Straker Privacy Policy.


If you have any questions regarding the Privacy Policy or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to the attention of or via mail attention of The Operations Manager at our corporate headquarters in PO Box 305110, Triton Plaza, Albany, North Shore City 0757, New Zealand.


Changes to this Statement

Straker will review and may update this Privacy Policy periodically.

For more information read our Terms and Conditions, complaints procedure or contact us directly via email, our online chat or call us at any time. We are here to meet your needs.